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Dispatch & Shipping Information

Dispatch Times

Your order will be dispatched same working day if your order is placed up to 3pm UK time.

Made to order and made to measure items are clearly labelled on our website. Those items are sent within the timescale shown on those product pages.

When your order is shipped you will receive an email letting you know that the order has been sent.

Next Day Delivery (UK Only)

If you order in-stock items by 2pm you can opt for next day delivery during checkout to receive your order next day. Please note that most of our items are in-stock items, unless they are clearly labelled otherwise.

The cost of next day delivery can be seen during checkout (this depends on your address and the weight of your parcel).

Standard UK Delivery

 The timescales for delivery are indicated below:

  • U.K. Next Day Delivery - Delivery within 24 hours from dispatch (orders must be made by 2pm)
  • U.K. Royal Mail: 1st class delivery is 1-3 days from dispatch
  • U.K. Royal Mail: 2nd class delivery is 3-5 days from dispatch

Worldwide Shipping

The timescales for delivery are indicated below:

  • EUROPE Royal Mail International: delivery 3-5 days from dispatch
  • REST OF WORLD Royal Mail: delivery 7-14 days from dispatch 

Signed For Deliveries

All deliveries have to be signed for, so you may prefer to give us a different address, other than your home address, such as your work place or a friend.

Please note that as all packages must be signed for we do not send to P.O boxes.

Plain Packaged Parcels

All orders are sent in discreet plain packaging, so if you're waiting for a surprise present then we won't spoil the surprise by putting our name on the box! However please note that for delivery purposes our return address (PO Box 185, Ryde, Isle of Wight, PO33 9DY) will be shown on the parcel.

Re-Delivery

We pride ourselves on our quick and accurate delivery service. It is the customer’s responsibility to enter the correct delivery address at the time of ordering. Additional charges will be incurred in the event of redelivery to the correct address. In the unlikely event of a problem we will contact you straight away by email.